Refund policy

Wiley Grant Merchandise — Returns & Refund Policy

We hope you love your Wiley Grant merchandise. However, if something isn’t right, we’re happy to help.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition in which you received it
In its original packaging where applicable
Accompanied by your receipt or proof of purchase

To request a return, please contact us at wileygrantmusic@gmail.com before sending your item back.

If your return is accepted, we’ll provide you with instructions on where and how to return your item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their item.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item is damaged, defective, or you have received the wrong item, please contact us as soon as possible at wileygrantmusic@gmail.com with details of the issue.

Where appropriate, we’ll arrange a replacement, refund or other suitable solution. If the item needs to be returned because it is faulty, damaged or incorrect, we will cover reasonable return postage costs.

Personalized & Custom Items

Personalized, made-to-order or specially customized products may not be eligible for our standard change-of-mind returns unless they are faulty, damaged or incorrect.

Please contact us if you have any questions about a particular item before ordering.

This does not affect your statutory rights.

Sale Items & Gift Cards

Unless required by applicable consumer law, we do not normally accept change-of-mind returns on items marked as final sale.

Gift cards cannot normally be returned or exchanged for cash.

Exchanges

If you would like a different size or item, please contact us first.

Where possible, we’ll help arrange an exchange. Alternatively, you may return the original item in accordance with this policy and place a new order for the item you would prefer.

UK & EU Cancellation Rights

If you are a consumer purchasing online in the United Kingdom or European Union, you may have a legal right to cancel eligible purchases within 14 days of receiving your order, without needing to give a reason.

After notifying us of your cancellation, you will normally have a further 14 days to return the goods.

Certain products, including some personalized or custom-made items, may be excluded from these cancellation rights.

Our 30-day returns policy is offered in addition to any rights you may have under applicable consumer law and does not affect your statutory rights.

United States Customers

Our 30-day return policy also applies to customers in the United States.

If you wish to return an eligible item, please contact us at wileygrantmusic@gmail.com within 30 days of receiving your order.

Items must be unworn, unused and returned in the same condition in which they were received, with original packaging where applicable.

For change-of-mind returns, including ordering the wrong size, customers are responsible for return shipping costs.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Where appropriate, we will arrange a replacement, refund or other suitable solution and cover reasonable return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

This policy does not affect any consumer rights you may have under applicable federal or state law.

International Returns

Customers outside the United Kingdom are welcome to request a return under our 30-day returns policy.

Unless an item is faulty, damaged or incorrect, the customer is responsible for international return shipping costs and any associated charges.

We strongly recommend using a tracked shipping service when returning items internationally. Wiley Grant Merchandise cannot be responsible for returned items that are lost in transit.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or card provider may take additional time to show the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact us at wileygrantmusic@gmail.com.